Customer Assurance

Cancellation & Refund Policy

Last Updated: August 10, 2026
Merchant Disclosure: BANSIDHAR GOPIRAM is a sole proprietorship registered at Narayani Kunj, Dalibaba Chowk, Satna, Madhya Pradesh - 485001, India.
24 Hours
Easy order cancellation prior to dispatch
7 Days
Return window for damaged or defective items
5-7 Days
Refund credited back to original payment source

At Iki Wellness, we take deep pride in the purity and craft of our botanical ingredients, preparation tools, and digital wellness experiences. We strive to provide transparent, hassle-free policies for order cancellations, replacements, and refunds.

1. Order Cancellation Policy

Before Dispatch: You can cancel your order for physical products at any time before it has been handed over to our courier partner (typically within 24 hours of order placement).

  • To cancel an order, simply write to us at support@ikiwellness.in or call our customer helpline at +91 9981995511 with your Order ID.
  • If the cancellation request is received prior to dispatch, we will initiate a 100% full refund immediately.
  • After Dispatch: Once an order has been dispatched from our facility, it cannot be cancelled mid-transit. You may receive the shipment and initiate a return if it arrives damaged or defective.

2. Returns & Replacement Policy (Physical Botanical Goods)

Due to the hygienic nature of raw botanical ingredients, cold-pressed oils, and skincare ritual mixtures, we do not accept returns on opened, unsealed, or used consumable ingredients.

However, we provide a 7-Day Free Replacement or Full Refund under the following conditions:

  • Transit Damage: If the ceramic bowl, jar, bottle, or wooden tool arrives broken, cracked, or leaking.
  • Defective or Incorrect Item: If you received an item different from what was ordered or with compromised outer security packaging.

How to report transit damage: Please email support@ikiwellness.in within 7 days of delivery with your Order ID and 2-3 clear photographs/video of the damaged package. Our team will review and approve a free replacement or full refund within 24 hours.

3. Refund Processing & Timelines

Once a refund is approved by our support team:

  • Refund Method: The refund is credited directly to the original payment source (Credit/Debit Card, Net Banking, UPI ID, or Wallet) through our secure payment gateway partner, Cashfree Payments.
  • Turnaround Time: Refunds are initiated within 24 to 48 hours of approval and typically reflect in your bank account or card balance within 5 to 7 business days, depending on your issuing bank's settlement cycle.

4. Digital Subscriptions & App Memberships

For digital mobile app companion purchases and subscriptions:

  • iOS App Store Subscriptions: Subscriptions purchased through Apple In-App Purchase are governed by Apple Media Services Terms. Refund requests can be submitted directly via Apple Report a Problem.
  • Web/Android Direct Subscriptions: If you subscribed via our website and are unsatisfied with the digital experience within the first 7 days, contact us at support@ikiwellness.in for a prorated or full refund.

5. Contact Our Support Team

If you have any questions regarding your cancellation, return status, or refund credit:

  • Legal Entity: BANSIDHAR GOPIRAM (Proprietor)
  • Registered Address: Narayani Kunj, Dalibaba Chowk, Satna, Madhya Pradesh - 485001, India
  • Customer Care Phone: +91 9981995511
  • Email: support@ikiwellness.in
  • Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST